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Guided Path Technologies
Web Site and Virtual Dedicated Server Service Agreement

This Web Site and Virtual Dedicated Server Service Agreement ("Agreement") is by and between gptechnologies.biz, Inc. ("Guided Path Technologies") and you, your heirs, assigns, agents and contractors ("You") and is effective as of the date of electronic execution. This Agreement sets forth the terms and conditions of Your use of Guided Path Technologies's Web Site and Virtual Dedicated Server services (collectively, the "Services") and represents the entire agreement between You and Guided Path Technologies. By using the Services, You acknowledge that You have read, understand and agree to be bound by all the terms and conditions of this Agreement, along with any new, different or additional terms, conditions or policies, including the Universal Terms of Service which Guided Path Technologies may establish from time to time. Such Agreements may be found here.

In addition to transactions entered into by You on Your behalf, You also agree to be bound by the terms of this Agreement for transactions entered into on Your behalf by anyone acting as Your Agent, and transactions entered into by anyone who uses the account You've established with Guided Path Technologies, whether or not the transactions were in Your behalf. You acknowledge that Guided Path Technologies's acceptance of any application made by You for services provided by Guided Path Technologies will take place at the Internet Corporation for Assigned Names and Numbers ("ICANN") accredited registrar's offices located in Scottsdale, Arizona, USA. In the event that You are using ad-supported hosting, You further acknowledge and agree that as adequate consideration for Guided Path Technologies providing You with the Services at no cost to You, Guided Path Technologies shall have the right to place certain advertisements on Your web site. The advertisements shall be based upon the content of Your web site and may include, but are not limited to, advertisements of Your competitors. If You do not desire that such advertisements are placed on Your web site, then You may purchase the Services at Guided Path Technologies's current rates.


1. Description of Service

Guided Path Technologies currently provides the Services to its customers for a monthly fee. Guided Path Technologies will host Your web site on Guided Path Technologies's the Services servers, provided, however, You abide by the terms and conditions set forth herein and in each of Guided Path Technologies's policies and procedures.

License of Your website content

Guided Path Technologies grants to You, and You accept from Guided Path Technologies, a non-exclusive, worldwide and royalty free license to copy, display, use and transmit on and via the Internet Your website content in connection with Guided Path Technologies's performance or enforcement of this Agreement.

Availability of Services

Subject to the terms and conditions of this Agreement, Guided Path Technologies shall attempt to provide the Services for twenty-four (24) hours a day, seven (7) days a week throughout the term of this Agreement. You agree that from time to time the Services may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs that Guided Path Technologies may undertake from time to time; or (iii) causes beyond the control of Guided Path Technologies or that are not reasonably foreseeable by Guided Path Technologies, including, without limitation, interruption or failure of telecommunication or digital transmission links, hostile network attacks network congestion or other failures. You agree that Guided Path Technologies has no control of availability of the Services on a continuous or uninterrupted basis.

Service Availability Guarantee.

Guided Path Technologies offers a service uptime guarantee for the Services of 99% ("Service Uptime") of available time. If Guided Path Technologies fails to maintain this level of service availability, You may contact Guided Path Technologies and request a credit of 5% of Your monthly hosting fee from Guided Path Technologies for that month. The credit may be used only for the purchase of further products and services from Guided Path Technologies, and is exclusive of any applicable taxes. The credit does not apply to service interruptions caused by (i) periodic scheduled maintenance or repairs that Guided Path Technologies may undertake from time to time; (ii) errors caused by You from custom scripting or coding; (iii) outages that do not affect the appearance of the web site but merely affect access to the web site such as FTP and email; (iv) causes beyond the control of Guided Path Technologies or that are not reasonably foreseeable by Guided Path Technologies ; and (v) outages related to the reliability of certain programming environments. Total Service Uptime shall be solely determined by Guided Path Technologies and shall be calculated on a monthly basis.

FTP Backup

Guided Path Technologies may offer additional features and add on services such as a FTP Backup option. You acknowledge and agree that purchasing such additional features and add on services may require additional down time to install and maintain. You further acknowledge and agree that in utilizing the FTP Backup option, You shall be subject to a maximum disk usage and bandwidth usage as identified by Guided Path Technologies. Subject to the terms and conditions of this Agreement, Guided Path Technologies shall use commercially reasonable efforts to provide FTP Backup services on a twenty-four (24) hours a day, seven (7) days a week basis throughout the term of this Agreement. You acknowledge and agree that from time to time the FTP Backup services may be inaccessible or inoperable for any reason, including without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs that Guided Path Technologies may undertake from time to time; or (iii) causes beyond the control of Guided Path Technologies or that are not reasonably foreseeable by Guided Path Technologies, including, without limitation, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures.

Web Site Content

You shall be solely responsible for providing, updating, uploading and maintaining Your website and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through Your web site, including, without limitation, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, email or other messages, meta tags, domain names, software and text. Your web site content shall also include any registered domain names provided by You or registered on behalf of You in connection with the Services. Notwithstanding anything in this Agreement to the contrary, in the event You are using ad-supported hosting, in no event shall Your web site consist of the following: search results, registration, "thank you", error, email or chat pages, pages comprised primarily of other advertising or pages that contain any of the following types of content: pornographic, obscene or excessively profane content or content intended to advocate or advance computer hacking or cracking, gambling, illegal activity, drug paraphernalia, hate, violence or racial or ethnic intolerance.

Web Design and Development

Web Design and Development clients are bound to what has been stated in the set forth proposal. Detailed project descriptions will be met to the best of our ability, however these can change without notice based on whether they are feasibly possible from a technical standpoint once development has begun and based in the estimated bid price. We will let said client know in advance if we are unable to complete something stated in the proposal based in things like "SEO compatility" or things that would hinder optimium user friendliness of the site. We are not held responsible if these changes need to be made and they differ from what is stated in the original proposal.

Though we try to conform to multi-platform compatibility (Windows vs. MAC vs. Linux) this can not be guaranteed, however, we do guarantee cross-browser compatibility (Internet Explorer vs Firefox) for all of our websites.

We are a web development company and cannot guarantee an increase in your business, or any business at all for that matter after your new website becomes active. Unless you are specifically an SEO client who has purchased one of our SEO packages (Local, Regional, National), all marketing is up to the sole responsibility of the client for his or her business. We are not responsible for selecting your company name and offer no guarantees for increased sales in any form or fashion. We will do our best to assist in any reasonable way possible, however, we can not be held responsible for the outcome of methods used nor can we make any guarantees in thier success.

SSL Certificates

Any SSL certificate You purchase from Guided Path Technologies or its affiliates to use in conjunction with the Services provided by Guided Path Technologies, is intended for its specific use as described in the Subscriber Agreement and will not be exported from the virtual dedicated server to be used with any other web hosting service. If You are using an SSL certificate on a web site hosted by Guided Path Technologies, Guided Path Technologies will generate and securely store a corresponding private key.

For security reasons, at no time will Guided Path Technologies release Your private key, even if You request it. If You wish to export Your SSL certificate for use on a non Guided Path Technologies server, You will need to make a request to Guided Path Technologies no earlier than 30 days after Your initial SSL subscription began. After Your account with Guided Path Technologies has been canceled, You will have thirty (30) days to follow the Starfield Secure Certificate Registration Process and request a re-key of the SSL certificate, or Your SSL certificate will become invalid.

Information Shared with Partners

As a condition of purchasing and using the Services, You acknowledge and agree that Guided Path Technologies may provide Your personal information to their partners, as required to provide the plans for which You are purchasing.


2. Your Obligations

You acknowledge and agree that Guided Path Technologies shall have the right to seek justification in connection with Your use of the Services, specifically Your purchase of IP addresses, and that You shall be obligated to provide any and all information reasonably sought by Guided Path Technologies pursuant to such justification. You acknowledge and agree that You are required to begin using at least ninety percent (90%) of Your purchased IP addresses within thirty (30) days of assignment of such IP addresses to You. In the event You do not begin using at least ninety percent (90%) of Your assigned IP addresses, You acknowledge and agree that Guided Path Technologies shall have the right to reclaim any unused IP addresses after the expiration of such thirty (30) day period. In connection with such purchase, You acknowledge and agree that Your name and justification may be disclosed to certain registries, including, but not limited to, the American Registry of Internet Numbers, in accordance with policies promulgated by any and all such registries and such information may be displayed publicly on the Whois.

Upon the expiration of Your initial hosting service term, Your hosting service shall automatically renew for the same period of time and Your payment method shall be charged for the renewal term on the renewal date. You acknowledge and agree that in the event You do not desire to automatically renew Your hosting services for the same period of time, it is Your responsibility and obligation to access Your account manager and manually turn off the default renewal and Your failure to access Your account manager and manually select to renew on a month to month basis shall be deemed acceptance of the renewal term.

You represent and warrant to Guided Path Technologies that: Your Content does not and shall not contain any content, materials, data, work, trade or service mark, trade name, link, advertising or services that actually or potentially violate any applicable law or regulation or infringe or misappropriate any proprietary, intellectual property, contract or tort right of any person and that You own Your website content and all proprietary or intellectual property rights therein, or have express written authorization from the owner to copy, use and display the content on and within Your web site. You also warrant that the web site being hosted by Guided Path Technologies will not be used in connection with any illegal activity.

If You are hosting Your web site on Guided Path Technologies's servers, You are responsible for ensuring that there is no excessive overloading on Guided Path Technologies's DNS or servers. In the event that You exceed Your allotted bandwidth or disk space and thereby overload Guided Path Technologies's DNS or servers, You shall be assessed any and all fees, costs and penalties associated with such overloading. You may not use Guided Path Technologies's servers and Your web site as a source, intermediary, reply to address, or destination address for mail bombs, Internet packet flooding, packet corruption, denial of service, or other abusive activities. Server hacking or other perpetration of security breaches is prohibited and Guided Path Technologies reserves the right to remove sites that contain information about hacking or links to such information. Use of your web site as an anonymous gateway is prohibited. Guided Path Technologies prohibits the use of software or scripts run on its servers that cause the server to load beyond a reasonable level, as determined by Guided Path Technologies. You agree that Guided Path Technologies reserves the right to remove Your web site temporarily or permanently from its virtual dedicated servers if Guided Path Technologies is the recipient of activities that threaten the stability of its network. Further, if You are using ad-supported hosting, You acknowledge and agree that Guided Path Technologies has the right to terminate Your Services in its sole discretion and for any reason, including, but not limited to, Your failure or unwillingness to comply with the terms and limitations of this Agreement, specifically, the content and material restrictions set forth in this Agreement.

You agree not to engage in unacceptable use of any Services, which includes, without limitation, use of the Services to: (i) disseminate or transmit unsolicited messages, chain letters, unsolicited commercial email, or unreasonably large volumes of email on a daily basis, provided, Guided Path Technologies, in its sole discretion, may permit You, if You have a legitimate purpose and after request, to send more email than Guided Path Technologies's standard SMTP relay limit; (ii) disseminate or transmit any material that, to a reasonable person may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious; (iii) disseminate or transmit files, graphics, software or other material, data or work that actually or potentially infringes the copyright, trademark, patent, trade secret or other intellectual property right of any person; (iv) create a false identity or to otherwise attempt to mislead any person as to the identity, source or origin of any communication; (v) export, re-export or permit downloading of any message or content in violation of any export or import law, regulation or restriction of the United States and its agencies or authorities, or without all required approvals, licenses and/or exemptions; (vi) interfere, disrupt or attempt to gain unauthorized access to any computer system, server, network or account for which You do not have authorization to access or at a level exceeding Your authorization; (vii) disseminate or transmit any virus, trojan horse or other malicious, harmful or disabling data, work, code or program; (viii) engage in any other activity deemed by Guided Path Technologies to be in conflict with the spirit or intent of this Agreement or any Guided Path Technologies policy; or (ix) use Your server as an "open relay" or similar purposes.

Guided Path Technologies prohibits the running of a public recursive DNS service on any Guided Path Technologies server. All recursive DNS servers must be secured to allow only internet network access or a limited set of IP addresses. Guided Path Technologies actively scans for the presence of public DNS services and reserves the right to remove any servers from the network that violate this restriction.

Storage and Security

At all times, You shall bear full risk of loss and damage to your web site and all of Your web site content. You are entirely responsible for maintaining the confidentiality of Your password and account information. You agree that you are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the Site or any of Your web site content displayed, linked, transmitted through or stored on the Server. You shall be solely responsible for undertaking measures to: (i) prevent any loss or damage to Your web site content; (ii) maintain independent archival and backup copies of Your web site content; (iii) ensure the security, confidentiality and integrity of all your web site content transmitted through or stored on Guided Path Technologies servers; and (iv) ensure the confidentiality of Your password. Guided Path Technologies's servers and virtual dedicated services are not an archive and Guided Path Technologies shall have no liability to You or any other person for loss, damage or destruction of any of Your content. The Services are not intended to provide a PCI (Payment Card Industry) compliant environment and therefore should not be considered as one. Guided Path Technologies shall have no liability to You or any other person for Your use of the Services in violation of these terms. You shall at all times use the Services as a conventional and/or traditional web site. You shall not use the Service in any way, in Guided Path Technologies's sole discretion, that shall impair the functioning or operation of Guided Path Technologies's Services or equipment. Specifically by way of example and not as a limitation, You shall not use the Services as (i) a repository or instrument for placing or storing archived files, and/or (ii) placing or storing material that can be downloaded through other web sites. You acknowledge and agree that Guided Path Technologies has the right to carry out a forensics examination in the event of a compromise to your server or account.

In the event You terminate, moving your web site off of the Guided Path Technologies virtual dedicated servers is Your responsibility. Guided Path Technologies will not transfer or FTP Your web site to another provider. In the event Your use of the Services is terminated, Guided Path Technologies will not transfer or manage Your Services or Your website content.


Guided Path Technologies Privacy Policy

Guided Path Technologies complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. We will respond to your request for access to modify or delete your information within 30 days.

We will not give any information about you to others without your express permission.

Our site uses forms in which you give us contact information (your name, address, daytime telephone number, and email address) so you can place orders, request information and support, and make product suggestions. We will then create an account number for you and if you choose to order from us using a credit card, we will collect your credit card number and expiration date. If you contact us for support, we will keep an internal record of what support was given. We use your customer information only when it will be important for us to contact you regarding functionality changes to our products, our web site, new Guided Path Technologies Software services, and special offers we think you'll find valuable. If you would rather not receive this information, please see the "Updating Your Information" section below on how to change your preferences. If we present a co-branded offer with our partners or affiliates, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

We use information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our Web site. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

Our site uses cookies to keep track of your shopping cart and receipts. We can use cookies to identify you so you don't have to login each time you visit our site. They are linked to your customer number which is associated with the information in your account.

This site also contains links to other sites. Unfortunately Guided Path Technologies is not responsible for the privacy practices or the content of such Web sites.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Updating Your Information

As a customer of Guided Path Technologies, you may alter your customer information or opt-out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your customer information.

  1. You may send an email to sales@gptechnologies.biz
  2. You may visit your online Account Manager
  3. You may send mail to Guided Path Technologies at the following postal address:
    P.O. Box 381552 Dallas, TX 75138-1552, USA
  4. You may call us at: (972) 535-6210
  5. Or you may fax us at (972) 332-2346

Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our "Contact Guided Path Technologies" page, to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will only be shared with third parties with your explicit permission.

Only If We Have To

As stated previously in this policy, we will not share your personal information except with a third party to assist us in the processing or securing of your personal information or when we are required by law unless we have given you notice and choice, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site. We will share your information in order to comply with ICANN's rules, regulations and policies. We may also need to give out your information if one of our partners requires it, but these situations are rare.

Changes in Our Practices

If we make material changes to our information handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 30 days prior to their implementation or notify you directly via email. Minor changes will be immediately effective upon reposting to this privacy policy on the Guided Path Technologies Software Web site.

Service Provider

We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Contest

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level – you must be 18 or above to enter). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Guided Path Technologies will automatically send the friend a one-time email inviting them to visit the site. Guided Path Technologies stores this information for the sole purpose of sending this one-time email. The friend may contact Guided Path Technologies at support@gptechnologies.biz to request the removal of this information from our database.

What Happens to my Personal Information if I Terminate my Guided Path Technologies Account?

When Your Guided Path Technologies account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant Guided Path Technologies databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to resolve disputes or enforce our agreements.



Guided Path Technologies Refund Policy

Web Hosting
If you are not completely satisfied with our Web hosting services, and you notify Guided Path Technologies in writing via your Control Panel within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If a refund is due, you will be notified by e-mail; it can take up to 30 days after cancellation of your contract to receive your refund. If you have not received your refund after 30 days, please send an e-mail to GPT Accounting.


Refund Policy for Renewals
Charges for the renewal of Web hosting contracts will be refunded if written notification (either via e-mail message or fax transmission) is received no later than the 3rd day following the renewal date. This three day grace period applies to all Guided Path Technologies Web hosting plans. Note that refunds will not be granted if your written notification is received after the grace period.

**Your e-mail notification to us must be sent from the contact e-mail address that we have on file for your account. Likewise, if you fax your notification to us, your fax must be on letterhead.**


Domain Registration (applies to Web hosting products only)
If domain name registration is associated with the account, upon the cancellation of the Web hosting product, the account will be downgraded to Domain Name Registration Only.

*** Domain name registration fees are not refundable.***

 

Requests to Cancel After Renewal Date
You must notify Guided Path Technologies before or within three days of the Renewal Date on your contract if you wish to cancel an account. GPT does not offer prorated refunds for cancellation requests submitted after three days of the renewal date.


No Transfer of Funds Between Accounts
Guided Path Technologies does not transfer funds from one account to another for any reason.


Contact and Billing Information

It is your responsibility to keep valid contact and billing information on your account. Guided Path Technologies will continue to send information regarding your account in accordance with the contact information you have provided in your Control Panel. If we are unable to contact you for a billing matter due to old or out-of-date billing you will be 100% liable for all charges on your account that are accrued until we recieve a response or are able to contact you.

Contacting the Web Site

If you have any questions about our privacy statement, the practices of this site, or your dealings with this Web site, please contact us at:


Guided Path Technologies
P.O. Box 381552
Dallas, TX 75138-1552, US
Phone - 972-535-6210
Fax - 972-332-2346




 


Revised: 10/18/2008
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